terms & conditions

• Invoices will be issued upon completion of in-house training, consultancy and mentoring services unless otherwise negotiated and agreed.
• Payment for in-house training, consultancy and mentoring services is due 21 days from the date of invoice issue.
• Interest will be automatically charged at 2 points above Bank of England base rate after 21 days have elapsed without payment, and will accrue daily thereafter.
• If training engagements are cancelled by the client 21 or more working days in advance of the agreed date, there will be no charge.
• If training engagements are cancelled by the client 16 - 20 working days in advance of the date, a cancellation charge of 25% will be levied.
• If training engagements are cancelled by the client 11 - 15 working days in advance of the date, a cancellation charge of 50% will be levied.
• If training engagements are cancelled by the client 6 - 10 working days in advance of the date, a cancellation charge of 75% will be levied.
• If training engagements are cancelled by the client 0 - 5 working days in advance of the date, a cancellation charge of 100% will be levied.
• If a client postpones a training engagement within 20 working days of the event and the rearranged event successfully takes place, no charge will be levied. Only one such rearrangement will be possible.

• If however a client postpones a training engagement within 20 working days of the event and the rearranged event is also cancelled, even if this cancellation took place more than 20 days from the rearranged date, a cancellation charge will be levied.  This will be based on the time between the first event date and the first postponement/cancellation.

• If Mark Butcher Associates cancels a training or mentoring engagement, no charge will be levied.